Generally it makes good business sense to be a little less in a customer's face since I at this moment may be forming an idea where I'll look for my next tractor-and I am interested in the outcome of this situation. There are stories around where manufacturers have repaired major failures on tractors that were out of warranty just because it's is nearly impossible to say for particular cases if a defect caused it. Warranty lengths are intended to cover the bulk of manufacturing defects.
It sounds like the tech rep may be a bit deficient in PR skills and maybe you'd receive a better response from corporate CS reps. It also doesn't do much for a manufacturer's reputation among potential customers. I don't know if the tractor's history contains use of 3ph hoes, implements larger than recommended or the combination of heavy ballast, big loader weight and fast speeds on rough roads, if not then the situation doesn't say much for NH design. Too bad that happened and I'm a bit surprised at NH's response. I think this must have happened before or New Holland Technical Rep would want to look at it. The casting is broken in the middle not at bolt holes. The New Holland Technical Rep does not want to look at it. The weakened part had broken through very shortly after delivery. He had inadvertantly over-torqued the bolts between the block and the bell housing. Apparently he had been sternly warned to make sure all the bolts were really good and tight.īe a diligent, if not very bright, worker he had not only wound down every fastener on the FEL with the strongest impact gun in the place, he had 'retorqued' a bunch og bolts the factory had 'left loose'. I remember seeing another case like that, but they discovered that what had happened was the dealer had assigned the youngest apprentice in the shop the job of installing the FEL. It may have been a defective casting and hopefully NH will stand behind the repairs.Īs I recall the bolts pulled through the mount points in the bell housing. I have read other accounts of this occurance but it was with a TC45D. I would strongly recommend that you get in touch with your area New Holland Technical Rep. The case housing right behind where the front end loader connects. Has anyone else had this problem?ĭid the frame break or the clutch bell housing break?. The frame broke into while I was moving some brush. New Holland TC33D Tractor Frame broke in Half
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